Giving should be easy, forgetting your gift should be impossible
Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Edge Branding Solutions. We are committed to protecting the confidentiality and privacy of your personal information that we collect and use in the course of our commercial activities.
This policy applies only to collection and use of information by Edge Branding Solutions.
Edge Branding Solutions may collect, use or disclose personal information in the manner described below where we have the requisite consent. Except as otherwise permitted by law, Kevin Connor – Independent Field Sales Manager will ensure that it has the requisite consent prior to the collection, use or disclosure of your personal information, as described below.
Collection of Personal Information
Edge Branding Solutions will only collect personal information by lawful and fair means and not in an unreasonably intrusive manner. As a general rule, the personal information that Kevin Connor – Independent Field Sales Manager collects will be limited to that which is necessary for the purposes that are identified for their collection.
Use of Personal Information
Edge Branding Solutions will not disclose any personal information except for the purposes for which it was collected or otherwise permitted by law.
Edge Branding Solutions will not disclose your personal information outside of EDGE enterprises and its related affiliates (the "Cutco Group of Companies"). Edge Branding Solutions may disclose your personal information within the EDGEGroup of Companies to enable the provision of services (including billing, customer services and storage of personal information).
Without limiting the foregoing, Edge Branding Solutions will not sell or disclose any personal information to any third party in order to enable that third party to market their products and services.
Edge Branding Solutions will only retain personal information for as long as necessary to fulfill the purpose for which it was collected, and as required or otherwise permitted by law. The retention of personal information is dealt with below, depending upon your relationship with Edge Branding Solutions.
Collection, Use and Retention of Personal Information
Purpose of Collection
Edge Branding Solutions will collect, use and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances of our relationship, as described in further detail below.
Edge Branding Solutions provides various goods and services to various customers (the "Customer(s)"), and collects and uses certain personal information obtained from its Customers as follows.
To purchase products from Edge Branding Solutions, customers typically fill out the information required in the Customer Order Form, of which you as a Customer will have seen, filled out, and perhaps signed. They may also provide similar information by telephone, email or over the internet.
Edge Branding Solutions will use any personal information disclosed in the Customer Order Form to process and complete the Customer's order, including for shipping and billing purposes, and to verify either the purchase or the delivery.
In addition, a Customer's name, address, telephone number, language preference and email address (where applicable) will be used for the following limited purposes:
1. Cutco* Forever Guarantee - The Cutco cutlery that Customers purchase from Kevin Connor – Independent Field Sales Manager comes backed by The Forever Guarantee. Accordingly, the personal information identified above will also be used for purposes of maintaining and honoring the Forever Guarantee.
2. Customer Satisfaction - Edge Branding Solutions means to ensure that our Customers are completely satisfied with their cpurchases, and all aspects of the purchase process. Accordingly, the personal information identified above may also be used for purposes of monitoring and ensuring Customer Satisfaction.
3. Post Sale Marketing Purposes - The personal information identified above may also be used to keep past Customer informed of new products and promotions at Edge Branding Solutions, including catalogues and service calls, and in order to enter Customers into free give-away contests that we have from time to time.
When a Customer fills out and signs a Customer Order Form, Edge Branding Solutions will assume that the Customer consents to the collection, use and disclosure of the above personal information, for the purposes which we have set out above, unless notified otherwise.
A Customer may withdraw his or her consent at any time, by contacting our Privacy Officer in the manner set out below.
Due to the Lifetime Guarantee offered in respect of Cutco's products, Cutco Corporation and Edge Branding Solutions will maintain your name, address, phone number and email address (where applicable) indefinitely, unless you notify us that you do not wish Cutco Corporation or Edge Branding Solutions to do so.
Identifying or Updating Your Information
Upon request we will provide site visitors access to unique identifier information "e.g., customer and key number" that we maintain about them, transaction information "e.g., dates when customers made purchases, amounts, and types of purchases" that we maintain.
This information can be provided or updated. Contact us by calling us at 330-327-5262, use the Change Address form, or write 1930 Fremont Place SW Canton OH 44706
Site visitors with online accounts may manage their email preferences online after signing in. Please provide your name and prior address to properly identify your account.
Opting Out of Being Contacted by Edge Branding Solutions
To remove yourself from Edge Branding Solutions mailings, special promotions, email, or other contact, please call customer service at 330-327-5262 or write Edge Branding Solutions, 1930 Fremont Place SW Canton, OH 44706.
If you would not like to be tracked during your visit you can install a Do Not Track Plugin for Google Chrome or enable the Do Not Track feature in Firefox. These plugins/extensions are provided as a courtesy and are not supported in any way by Kevin Connor – Independent Field Sales Manager.
Edge Branding Solutions provides a secure online experience. We understand, recognize and agree to your right to privacy. Industry standards and prudent measures are utilized so that information you provide remains private. It is never sold, shared or rented to any third party.
Your privacy and ecommerce security is important to us. This web site is secure to conduct business transactions with confidence. If you prefer to place your order by phone please call 330.327.5262
*In no way does Edge Branding Solutions claim to represent Cutco Corporation and its policies.
II. What personal information we collect
When You create a Edge Branding Solutions User Account, purchase a product, download a software update, or contact us, we collect a variety of information, including Your name, mailing address, phone number, e-mail address, and contact preferences. When payment, or payment information, is required, we will direct You to submit credit card information through a third-party such as Stripe.
When You, as a Edge Branding Solutions Account Holder, acquire information regarding Your customers and then upload that information to Edge Branding Solutions, Edge Branding Solutions will store whatever personal information regarding Your customers that You have uploaded on Edge Branding Solutions production servers.
III. How we use Your personal information.
The personal information we collect allows us to keep You posted on Edge Branding Solutions’ latest product announcements, software updates, and upcoming events. If You don’t want to be on our mailing list, You can opt out anytime by navigating to the unsubscribe link in the last e-mail You received from Edge Branding Solutions. You will have the option to unsubscribe from an individual list, or from all Edge Branding Solutions lists.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
We may use Your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of Edge Branding Solutions Account holders.
From time to time, we may use Your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to Your interaction with Edge Branding Solutions, You may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Edge Branding Solutions’ products, services, and customer communications.
IV. Collection and Use of Non-Personal Information. We also collect data in a form that does not identify any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as business, language, zip code, area code, unique device identifier, referrer URL, and the time zone where a Edge Branding Solutions product is used so that we can better understand customer behavior and improve our products, services, and advertising.
We may collect information regarding customer activities on any of our websites. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is non personal information.
We may collect and store details of how You use our services. This information may be used to improve the relevancy of results provided by our services.
We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Edge Branding Solutions may use this information in our marketing and advertising services.
In some cases we use a “click-through URL” linked to content on the Edge Branding Solutions website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our marketing communications. We also use it to account for Affiliate activity and pay Affiliate commissions and bonuses.
VI. Disclosure to Third Parties. At times Edge Branding Solutions may make certain personal information available to strategic partners that work with Edge Branding Solutions to provide products and services, or that help Edge Branding Solutions market to customers. Personal information will only be shared by Edge Branding Solutions to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Affiliates. Edge Branding Solutions will provide Your email address to affiliates or users who refer You to us, or through whom You create a Edge Branding Solutions account.
Service Providers. Edge Branding Solutions shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to You, managing and enhancing customer data, providing customer service, and assessing Your interest in our products and services. Edge Branding Solutions also shares Your information with financial institutions who provide payment (both to and from You) services. Finally, Edge Branding Solutions provides Your personal information with API integrators You have chosen, and other third party software services to assist You with Your sales funnels when You so direct us. These companies are obligated to protect Your information and may be located wherever Edge Branding Solutions operates.
Legal. It may be necessary − by law, litigation, or requests from government authorities within or outside Your country of residence − for Edge Branding Solutions to disclose Your personal information. We may also disclose information about You if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about You if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Corporate Change. Additionally, in the event of a reorganization, merger, or sale of Edge Branding Solutions we may transfer any and all personal information we collect to the relevant third party.
VII. Protection of Personal Information. Edge Branding Solutions takes the security of Your personal information very seriously. When Your personal data is stored by Edge Branding Solutions, we use computer systems with limited access housed in facilities using physical security measures. When You use some Edge Branding Solutions products and services that by their nature are public facing, such as when You post on a Edge Branding Solutions forum, the personal information and content You share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information You choose to share or submit in these instances. For example, if You list Your name and e-mail address in a forum posting, that information is public. Please take care when using these features.
IX. Access to Personal Information. You can help ensure that Your contact information and preferences are accurate, complete, and up to date by logging in to Your account at https://app.Edge Branding Solutions.com/users/sign_in. For other personal information we hold, we will provide You with access (including a copy) upon Your request. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting compliance@Edge Branding Solutions.com.
X. Children & Education. We understand the importance of taking extra precautions to protect the privacy and safety of children using Edge Branding Solutions products and services. Children under the age of 18, are not permitted to create their own Edge Branding Solutions IDs; instead, a parent must obtain the account and provide the parent’s information to Edge Branding Solutions. If we learn that we have collected the personal information of a child under 18 we will delete the information as soon as possible.
XI. Third Party Sites and Services. Edge Branding Solutions websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties.
XII. Your Rights Under the GDPR. If You are a citizen or a resident of a country in the European Union, the GDPR grants You the following rights:
a. Access to Your Personal Data. You have the right to receive a copy of Your personal data that is subject to processing by Edge Branding Solutions. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. In cases of excessive, unreasonable, or repeated requests Edge Branding Solutions may charge You a reasonable fee and may require additional time to grant Your request. Also, Edge Branding Solutions may use reasonable means to confirm Your identity before granting any request for data so as to prevent granting fraudulent requests. To request a copy of Your personal data, please contact us by e-mail at compliance@Edge Branding Solutions.com.
b. To have Your Data Corrected. If Your personal data is erroneous or outdated, You have the right to have it corrected. To do so, please contact Edge Branding Solutions via e-mail at compliance@Edge Branding Solutions.com, or simply log in to Your account at https://app.Edge Branding Solutions.com/users/sign_in.
c. To be Forgotten. You have the right to be forgotten by Edge Branding Solutions. You may exercise this right by e-mailing us at compliance@Edge Branding Solutions.com. We will comply with Your request, at no charge to You, within one calendar month by deleting Your account, along with all of Your personally-identifiable data that is subject to any Edge Branding Solutions processing. Naturally, after we grant Your request You will not have access to any Edge Branding Solutions products or services unless and until You open a new Edge Branding Solutions account. Edge Branding Solutions may use reasonable means to confirm Your identity before granting any request for data so as to prevent the granting of fraudulent requests.
d. To Restrict Processing of Your Data. You can request that Your data not be processed via Edge Branding Solutions partners. You can make that request by e-mailing us at compliance@EdgeBrandedgifts.com and, if you wish, you can even specify which third parties to restrict from processing Your data. We will respond to Your request, at no charge to You, within thirty (30) days from when You make Your request. Please be advised that some of our partners, e.g., Stripe, are essential to Edge Branding Solutions services, so that if You block processing by them, Edge Branding Solutions’ services may be unavailable to You.
e. Portability. You have the right to receive a copy of Your personal data that is subject to processing by Edge Branding Solutions in a portable format, or to have it transferred directly from Edge Branding Solutions to another party. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. Edge Branding Solutions may use reasonable means to confirm Your identity before granting any request to transfer data to You or another party so as to prevent granting fraudulent requests. To request a copy of Your personal data in a portable format, or to request a direct transfer of Your data, please contact us by e-mail at compliance@Edge Branding Solutions.com.
XIV. Our Companywide Commitment to Your Privacy. To make sure Your personal information is secure, we communicate our privacy and security guidelines to Edge Branding Solutions employees and strictly enforce privacy safeguards within the company.
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